OptumRx prescription refill glitch resolved?
Awaiting a refill of my maintenance medication through OptumRx and pharmacy shows order “processing” for days but no pickup notification. I contacted them via the online form yet received no confirmation or update. Has someone else faced a stuck refill and later received their meds? Which step finally got OptumRx moving on your request?
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When my refill stalled in the system, I tracked down the OptumRx phone number and called with prescription number, refill request date, and pharmacy location handy. I mentioned that I’d already submitted via form, which helped the agent find the entry quickly. They saw a hold due to insurance verification, resolved it in real time, and informed the pharmacy to prepare the order. Moments later, the prescription was ready for pickup. Calling directly with precise prescription details and referencing the online request unlocked the refill faster than waiting on the automated process.