In my company, we have recently implemented cloud-based software for the call center, and it has really simplified life. Before, it was difficult to distribute calls, especially when someone was working remotely. Now, all employees are connected through the cloud and can answer calls from anywhere there is internet. This is convenient, especially for scaling - if the flow of customers increases, you can add operators in a couple of minutes. To get a better understanding, I recommend checking out the article https://thedatascientist.com/benefits-of-cloud-call-center-solutions-for-businesses/ because everything is explained in detail there.
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When I started working on a fintech startup, it became clear that choosing a developer to create software is not just a decision, but a real challenge. We were looking for a team that could not only implement the idea, but also take into account all the nuances of security and regulation in the financial technology sector. I had already faced problems finding reliable partners several times until I came across Dashdevs. After reading the materials on this site, I realized that Dashdevs is exactly the company that will help us take the project to the next level. They have extensive experience in developing fintech software, and they know how to create scalable and secure solutions. We started working with them, and all our expectations were met. The development process was clearly organized, and the product itself turned out to be functional and reliable. Now, if any of my colleagues or acquaintances are looking for partners for fintech development, I recommend Dashdevs without hesitation.